Legal
Privacy Policy.
What happens to your information when you contact us, and what this website does and does not collect.
Clauses
Last updated 19 September 2026
The short version
This website asks before it tracks you. A small banner offers you the choice, and Google Analytics runs only if you accept it — if you reject it, or simply close the banner without choosing, nothing is measured. There are no accounts to create and nothing to log in to.
The only other information we hold about you is what you choose to send us — through the enquiry form, WhatsApp, a phone call or an email — and we use it to answer you and to plan your event. Nothing more.
Who you are dealing with
Indraa Events is an event management company based in Vadodara, Gujarat, India, working on events worldwide.
If you have a question about anything on this page, or you want to know what we hold about you, contact us directly. You can reach us on +91 70166 67641 or +91 91737 86276, by email at Kapilsingh@indraaevents.com, or on WhatsApp.
What the enquiry form does
The enquiry form on our contact page asks for the details we need in order to give you a useful answer. When you press send, your answers are submitted to our own server and stored as an enquiry so that our team can pick it up and reply to you.
We give each enquiry a short reference and notify our team that it has arrived. Nothing is transmitted until you press send, and we do not use these details for anything other than answering you and planning the event you asked about.
We also send one short email to the address you gave us, confirming we have your enquiry and quoting that reference, so you are not left wondering whether it arrived. It is a receipt, not a mailing list — there is nothing to unsubscribe from, and we send nothing else unless you write back.
- Your name, phone number and email address
- How you would prefer us to reply
- The type of event, and the date, location and guest numbers if you know them
- Which of our teams you are interested in, and a budget range if you choose to give one
- Anything else you write in the message box
How we use what you send
We use your details to reply to you, to understand the event you are planning, and — if you go ahead — to run it. Where an event reaches us through a décor company, planner or organiser, we may need to discuss your requirements with them in order to deliver it.
We do not sell your information, we do not share it for marketing, and we do not add you to a mailing list.
The Indraa Events platform
Separately from this website, we operate an event-management platform at admin.indraaevents.com. It is used by our own team and by business customers — event companies, planners and venues — who sign in to run their events. It is not open to the public and there is nothing to sign up for here.
A business customer connects their own WhatsApp Business Account to the platform through Meta’s Embedded Signup, and the platform then sends that customer’s invitations, RSVP requests and reminders from that customer’s own WhatsApp number. We act on that customer’s instructions; the customer decides who is on their guest list and what is sent to them.
If you received a WhatsApp message about an event and you want to know who sent it or ask for your details to be removed, contact us and we will put you in touch with the organiser responsible, or pass the request on ourselves.
- The customer’s own account details — name, email address and role
- Emails sent to that customer about their own account — confirming their email address, resetting a password, and telling them when a password has been changed
- The connection to the customer’s WhatsApp Business Account, including the access token Meta issues for it, which is stored encrypted and used only to send and receive on that customer’s behalf
- Guest details the customer uploads for their event — typically a name, a phone number and whether they have replied
- The WhatsApp messages sent to those guests and the replies received back, so the customer can see the conversation
- Enquiries submitted through this website’s contact form
How long we keep things
An enquiry is kept while we are in conversation with you and for as long as we may reasonably need it afterwards — a previous enquiry is often the context for a later one. Event and guest records are kept for the business customer whose event they belong to, for as long as that customer holds an account with us.
The one thing we do delete on a schedule is our record of the emails we have sent. For each one we keep the address it went to, which of the four kinds of message it was, and whether it reached the recipient — never the contents — so that we can answer "I never received it". That record is removed automatically after 90 days.
Beyond that we do not have a fixed deletion schedule. What we do have is a request process that works at any time, described on our data deletion page and in "Your choices" below.
Cookies, analytics and tracking
We use Google Analytics 4 to understand, in aggregate, how visitors use this site — which pages are read, roughly where visitors come from, and which device or browser they used. It does not tell us who you are.
It only runs with your permission. When you first visit, a banner asks you to accept or reject analytics cookies. If you accept, Google Analytics loads and sets its own cookies to recognise repeat visits during a session; if you reject, or you leave the banner without choosing, it never loads at all and no analytics cookie is set. You can change your mind at any time using "Cookie Preferences" in the footer of any page.
The one thing this site stores regardless of your choice is the choice itself, in a `localStorage` entry named `indraa-cookie-consent`. It holds only the word "accepted" or "rejected", nothing that identifies you, and it is not shared with anyone.
We run no advertising scripts and no other tracking or analytics service beyond Google Analytics.
The services this site relies on
A small number of third parties are involved in serving you this page and in getting our reply to you. Each receives only what it needs to do its job.
- Our typefaces are loaded from Google Fonts, which means Google receives your IP address and browser details when the page loads
- If you accept analytics cookies, Google Analytics runs and Google receives the usage data described above — see "Cookies, analytics and tracking"
- The site is hosted on Netlify, which keeps standard server logs of requests
- Email we send you — the enquiry confirmation, and account emails if you use our platform — is delivered by Resend, which receives your name and email address in order to deliver it
- If you contact us on WhatsApp, that conversation is carried by WhatsApp and their own privacy terms apply to it
Photographs
The photographs on this site are either our own documentation of our crew at work, or licensed stock imagery used to illustrate a point.
We do not publish photographs of clients, families or guests without permission. If you believe an image on this site shows you and you would rather it did not, tell us and we will take it down while we look into it.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. For most people this is a short exchange rather than a formal process.
Our data deletion page at /data-deletion sets out exactly how to make that request, what a business customer can delete themselves from inside the platform, and what happens after you ask.
You can reach us on +91 70166 67641 or +91 91737 86276, by email at Kapilsingh@indraaevents.com, or on WhatsApp.
Changes to this policy
This policy was last updated on 19 September 2026. If what we do with your information changes, we will update this page and change that date.